PRIVACY POLICY

 

Last Updated: 16 October 2026

 

1. Introduction

 

Home Solution respects your privacy and is committed to handling your personal data responsibly.

 

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit https://www.homesolutionmy.com/, submit an enquiry, contact us through WhatsApp, or communicate with us regarding LG products and subscription services.

 

This website is operated by Home Solution, an independently operated business registered in Malaysia. We are not LG Electronics Malaysia's corporate website. References to LG products, LG Subscribe and related brands are used to identify the relevant products and services.

 

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Home Solution.

 

2. Business Contact Information

 

Business Name: LIFESTYLE SMART HOME SOLUTION 

SSM Registration Number: 202603272738 (CT0170398)

Email: DV101229@GMAIL.COM 

Telephone / WhatsApp: 010-2261029 

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If you have questions about this Privacy Policy or the handling of your personal data, you may contact us using the details above.

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3. Personal Data We May Collect

 

Depending on how you interact with us, we may collect the following categories of personal data:

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3.1 Information You Provide

 

- Name.

- Telephone number and WhatsApp contact details.

- Email address.

- Product enquiries, messages and communication records.

- Product preferences and information relevant to your enquiry.

- Information you voluntarily provide when requesting a quotation or assistance with a subscription application.

 

3.2 Application-Related Information

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If you proceed with a subscription application, additional information may be requested by the relevant provider in accordance with its application requirements.

 

Please provide sensitive identification or financial information only through an appropriate, verified and authorised channel when it is genuinely required. Do not send unnecessary sensitive information through a general website enquiry form or ordinary messaging channel.

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3.3 Technical Information

 

When you visit our website, certain technical information may be collected through website hosting, security, analytics or similar technologies, depending on the tools enabled on the website.

 

This may include your IP address, browser type, device information, pages visited and website usage data.

 

We will handle such information in accordance with applicable requirements and the technologies actually used on this website.

 

4. How We Collect Personal Data

 

We may collect personal data when you:

 

- Complete an enquiry or contact form on our website.

- Contact us through WhatsApp, telephone or email.

- Request product information, pricing or promotional details.

- Ask for assistance with a subscription enquiry or application.

- Visit or interact with our website, where technical data collection technologies are enabled.

 

We may also receive relevant information from a product or subscription provider when necessary to assist with an enquiry or application, subject to the applicable arrangements and requirements.

 

5. Purposes of Processing Personal Data

 

We may use your personal data for the following purposes, where applicable:

 

- To respond to your enquiries and provide requested product information.

- To prepare quotations and explain applicable subscription plans.

- To communicate with you about products, promotions and services you have requested information about.

- To assist with subscription enquiries and applications.

- To coordinate with the relevant provider where necessary to handle your request.

- To maintain enquiry records and manage customer communications.

- To operate, maintain, secure and improve our website.

- To detect, prevent or investigate fraud, misuse or security incidents.

- To comply with applicable legal and regulatory obligations.

 

Where consent is required, we will seek it in accordance with applicable law. Where another lawful basis applies, we will process personal data only as permitted by applicable requirements.

 

6. Disclosure of Personal Data

 

We do not disclose personal data indiscriminately.

 

Where necessary for the purposes described in this Privacy Policy, personal data may be disclosed to:

 

6.1 Relevant Product or Subscription Providers

 

If you request assistance with an LG product or LG Subscribe application, relevant information may be shared with the appropriate provider or authorised party where necessary to process your request.

 

The information shared should be limited to what is reasonably necessary for the relevant purpose.

 

6.2 Service Providers

 

We may use service providers to support our website, communications, data storage, security or other business operations.

 

Where such providers process personal data on our behalf, appropriate arrangements should be maintained to protect that information.

 

6.3 Legal and Regulatory Authorities

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We may disclose personal data where required or permitted by applicable law, a lawful request or a legal obligation.

 

We do not sell personal data as a standalone product.

 

7. WhatsApp and Third-Party Services

 

If you contact us through WhatsApp or another third-party communication platform, your communications may also be processed by that platform in accordance with its own privacy policy and terms.

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If our website contains links to third-party websites or services, those services are governed by their respective privacy policies.

 

We do not control the privacy practices of third-party platforms and encourage you to review their privacy information before providing personal data directly to them.

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8. Cookies and Similar Technologies

 

Our website may use cookies or similar technologies to support essential website functions, security, performance, analytics or advertising, depending on the tools enabled.

 

Where applicable, these technologies may collect technical information about how visitors use the website.

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If analytics, advertising pixels or other tracking technologies are enabled, the relevant third-party providers may process information in accordance with their own terms and privacy policies.

 

Where consent is required, we will provide an appropriate mechanism to obtain and manage that consent.

 

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

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9. Marketing Communications

 

We may respond to your enquiries and provide information about products or promotions that you have requested.

 

We will send direct marketing communications only where permitted by applicable law and subject to any consent requirements that apply.

 

You may ask us to stop sending direct marketing communications by contacting us using the details in this Privacy Policy or by following the available opt-out instructions.

 

We will handle your request in accordance with applicable requirements.

 

10. Retention of Personal Data

 

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including handling enquiries, maintaining relevant business records, resolving disputes and meeting legal obligations.

 

Retention periods may vary depending on the type of information, the nature of the enquiry and applicable legal requirements.

 

When personal data is no longer required, we will take reasonable steps to delete it, destroy it or otherwise handle it in accordance with applicable requirements.

 

11. Security of Personal Data

 

We take reasonable steps to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

 

These measures may include appropriate access controls, account security practices and safeguards provided by our service providers.

 

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

12. Your Personal Data Rights

 

Subject to applicable Malaysian law and any relevant conditions or exceptions, you may have rights to:

 

- Request access to personal data held about you.

- Request correction of inaccurate or incomplete personal data.

- Withdraw consent where processing is based on consent.

- Request that direct marketing communications cease.

- Exercise other rights available under applicable data protection laws.

 

Requests may be subject to identity verification and applicable legal requirements.

 

To make a personal data request, contact us at:

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Email: DV101229@GMAIL.COM 

 

Subject: Personal Data Request – Home Solution

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We will respond in accordance with applicable legal requirements.

 

13. Cross-Border Transfers

 

If personal data is transferred outside Malaysia in connection with our website, communications platforms or service providers, we will handle the transfer in accordance with applicable Malaysian data protection requirements.

 

Where relevant, appropriate steps will be taken to address the protection of personal data in connection with such transfers.

 

14. Children's Privacy

 

Our website and enquiry services are not intended to encourage children to submit personal data independently.

 

If a parent or guardian believes that a child has provided personal data to us unnecessarily, they may contact us to request that we review the information and take appropriate action, subject to applicable law.

 

15. Links to Other Websites

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Our website may contain links to third-party websites, including manufacturer or subscription provider websites.

 

We are not responsible for the content, security or privacy practices of websites operated by third parties.

 

Please review the relevant third party's privacy policy before providing personal data on its website.

 

16. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, services or applicable legal requirements.

 

The latest version will be published on this page with an updated “Last Updated” date.

 

We encourage you to review this page periodically.

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17. Contact Us

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For questions, concerns or requests relating to this Privacy Policy or your personal data, please contact:

 

Home Solution

 

Registered Business Name: LIFESTYLE SMART HOME SOLUTION 

 

SSM Registration Number: 202603272738 (CT0170398)

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Email: DV101229@GMAIL.COM 

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Telephone / WhatsApp: 010-226 1029 

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Website: https://www.homesolutionmy.com/

 

We will review and respond to privacy-related requests in accordance with applicable Malaysian law.

 

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This Privacy Policy applies to the Home Solution website and the personal data processing activities described above. It does not replace the privacy policies of LG Electronics or any third-party platform or service provider.